The word “freeze” is a no-no, it turns out, says CNET’s Josh Lowensoh. Instead, the guidebook insists on the following alternatives: “Unexpectedly quits,” “does not respond, or “stops responding.” Also banned: “Hot” (“warm” is preferred), “bug” or “problem” (“condition,” “issue,” or “situation” are better), and “eliminate” (instead, you “reduce” a problem).
In case you missed it, Tech blog Gizmodo leaked Apple’s official Genius Bar training manual. Here, four key revelations
(Source: theweek.com)
